We founded Tom Waid with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
RETURNS & REFUNDS
Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund.
Please note: For hygienic reasons we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.
Where you are withdrawing from your purchase up to 14 days after delivery, and there has been no error on our part we will offer a full refund or an exchange. Please note that we do not pay for the cost of returning the item to us.
Returning items that came with a Free Gift
Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept and the retail value will be taken off the balance that will be given back to you.
HOW TO RETURN AN ITEM
Please follow the steps below to enable us to process your refund efficiently:
Please send us a note detailing the reason for return. This note must include your name, address details and telephone number.
Wrap the item securely in its original packaging (if any).
Send the package to the address: tomwaid.com, 3 Spruce Grove, Leven, Fife, KY8 4FP.
For your protection we recommend that you use a recorded-delivery service.
For credit/debit card or PayPal purchases a refund will be credited to your account within 5 workings days of when we receive the returned item/s.
Your Data is Secure
Tomwaid.com. (“we”, “our”, “us”) are committed to protecting and respecting your privacy.
What information do we collect?
· We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
· When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number or other information. Our payments are taken by either Wix Payment Services or PayPal Payment Services, so we don’t store any sensitive payment details.
· Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
· To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
· To allow us to better service you in responding to your customer service requests.
· To quickly process your transactions.
· To administer a contest, promotion, survey or other site feature.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All information you supply is transmitted via Secure Socket Layer (SSL) technology and only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Microsoft Edge) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place an order via email by emailing email@example.com.
Access to information held about you
Under the General Data Protection Regulation, you have the right to request a copy of the personal information tomwaid.com holds about you and to have any inaccuracies corrected. We will require you to prove your identity with two (2) pieces of approved identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.
Age Restricted Products
It is illegal to purchase razor blades and razors in the UK when under the age of 18. By purchasing through our website, you are confirming that you are over the age of 18 when purchasing these items. We reserve the right to cancel your order if you are under 18.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
This policy was last modified in October 2020.